Project Type:
Responsive Website
Role:
Lead Designer
Duration:
April-May 2022
Tools Used:
Adobe XD
Most pet adoption sites only allow users to view pets available for adoption and the rest is handled at the shelter. This can create a situation of time spent filling out applications, scheduling meetings, waiting for an app approvals, etc.
Create a responsive pet adoption website that allows users to schedule a time to meet adoptable pets at the shelter, submit a general application online, and speed up the time it takes to adopt a pet.
Project DeckMy research consisted of user interviews to gain insight on how some people adopt pets and if there were any pain points that could be addressed. I then gathered my findings and discovered that although most users are fine with the current pet adoption process, some users were expressing how they had to wait a while to fill out applications, concerns about fee transparency, and being able to find the shelter the dog is at.
With these interviews, I was able to come up with 3 main pain points that came up most often:
Some participants mentioned having to wait in order to fill out an application and have it approved before being able to take their new friend home
Adoption fee transparency was mentioned as an issue as some shelters do not disclose prices until you are ready to adopt the pet.
Participants mentioned location access and how to get to certain shelters as an issue.
One of the main challenges I experienced during the design process was figuring out how much information was necessary to put on the example pet profile page and how much was too much. After consulting with a family member who regularly volunteers at her local shelter and has experience adopting dogs, I was able to figure out the necessary information.
Due to time constraints, I conducted one unmoderated usability study and gathered feedback while users interacted with my prototype. For the usability study, I sought out participants that had experience adopting pets from an animal shelter as well as people who were currently looking to adopt from a shelter. The feedback I received on the design and the user experience was positive overall from both parties, but I also received feedback on could have been better.
Below is a list of updates I made from the original lo fidelity prototype:
Furry Friends decreases the amount of time it takes to adopt a pet by allowing users to submit a digital application, keep track of applications, and ultimately decrease the amount of time needed to adopt a pet.
I learned on this project that my initial questions for the usability test were more like instructions rather than scenarios. When my mentor brought this up to me I was able to change my prompts into scenarios for the user to work through instead of instructions. This led to more honest and helpful results to ensure a better user experience.
In future iterations I would like to add: